EEMS Technical Support
DSI is pleased to offer comprehensive and timely technical support to all our EFDC+ Explorer Modeling System customers, including users of our free Demo software. Two different levels of support are available, depending on the type of user.
Basic Support
All of our EEMS users have access to Basic Support via our support email address at support@eemodelingsystem.com. Users can expect responses to questions within 3-4 business days. Basic Support helps with issues related to the software itself but does not cover model-specific questions or consultations on your project. Model-specific questions can be raised on our forums: https://discourse.eemodelingsystem.com/.
Priority Support
Priority Support includes priority treatment of questions submitted to our support email (support@eemodelingsystem.com) and direct access to Senior Engineers for questions. Customers with Priority Support can expect responses within 1-2 business days. Priority Support includes up to 8 hours per year of model-specific consultation time with a DSI engineer.